customer testimonials

we pride ourselves in providing the best car buying experience we are capable of but don't take our word for it, here's what others have said about CarMatch Autogroup!

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What a GREAT experience. I wasn't planning on getting a new vehicle but I stumbled upon a mint condition used Mercedes-Benz online. I called and made an appointment to view the car that day! After an unpleasant experience buying a used car earlier this year at Maple Ridge Chrysler I was hesitant to go back to a dealership.

The moment I met with Jonathan I knew I was in a safe and comfortable place. The laid-back and calm environment made both myself and boyfriend feel at-ease.

I had guidance with each step of my trade-in process and was given a very reasonable trade-in price. There was a minor paint touch up that Jonathan said he would fix. took it for a test-drive while the finances got sorted out. I was SO HAPPY. I re-financed my new car with an interest rate of 2% less and with my personal bank. The whole process from trade-in, to insurance and re-financing took only 1 hour! What a dream come true.

I feel confident with my decision (and beautiful new car) and have been telling everyone about my positive experience! Don't get a car from anywhere else. Thank you to everyone at Car Match Burnaby!!

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I would highly recommend buying from Car match Auto Barnaby! Hugo was extremely helpful through out the whole process, even after it was sold he was still reaching out and making sure I was happy with the car. Him and his staff are all very genuine and you don't have to worry about them ripping you off or misleading you. The car prices are very reasonable and the cars are in great condition.

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Amazing car dealership, I got into an accident and was searching for a dealership and saw the overall reviews on Carmatch and gave them a try. They went above and beyond to make sure I was happy with what I bought! 5 stars doesn’t even compare to the service I received, I will be buying all my future cars from here for sure!

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My daughter and I went into the dealership yesterday to test drive a car for her. We had a budget in mind and even had a deposit at a different dealership for a car she wanted. After seeing the value that CarMatch had on a very similar car, we couldn't pass up the deal.
We had the pleasure of dealing with Hugo. He was very easy going and didn't have any pressure tactics to make the sale. The whole process was very smooth.
The entire lot is well stocked with clean affordable vehicles at every price point from luxury to economically friendly. I wish I had known about them when I had to buy my other cars. I would definitely recommend them.

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Great overall buying experience. I had been shopping around for ages, but didn't trust most of the places I went too. When I got there, they acknowledged me but didn't push. Once I selected the car I wanted, they showed me all the proper documentation, history, etc. The prices of the vehicles are well priced. Once I decided to buy - they had me in and out quite quickly, even through COVID constraints.

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Recently bought a Mercedes S63 Here. Michael helped with all the financing paper work and pre approval at the dealership. It was one stop for me which was awesome. CarMatch has great selection of cars and very professional atmosphere.

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Absolutely the best used car buying experience I have ever had. From start to finish, including extended warranty and ICBC insurance these people rock! I would not hesitate to recommend this dealership to family and friends. Car was absolutely spotless on the inside and Hugo is even repairing a small dent free of charge. GO HERE!!!

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I have probably bought over 5 cars in the past 15 years of my life but I just wanted to say that I had such a great experience at CarMatch. I made an appointment and the car was ready nice and clean. Went for test drive with the my sales guy and went over all the documents. Car was properly disclosed. Went over all the necessary paperwork for financing and drove away with the car. From start to finish felt very valued and these guys definitely know their cars for sure! I will be coming back here for my next car. Loving my M4

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This dealership is super well run. Even though the office space is small. It’s almost gives it a cozy feeling. Bought my car during the covid 19. They made sure they only had one person during my appointment. They did a steam cleaning before and after my test drive. This ultimately made me want to buy a car from them. Support local boutique businesses like this one. They have a very nice selection of vehicles as well. Lots of bmws, Porsche, Mercedes, and Maserati. Lastly, thank you for making the car buying process seamless during this dark covid -19 period. 5 stars ⭐️ is an understatement!

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Just like most people these days, I am the type to just buy things on the internet. In order to not have to go through the pressure and feeling forced to buy almost anything materialistic. Unfortunately, for most big purchases such as a car you have to go interact with salesmen. In my experience, Salesmen at dealerships typically are the ones who fall in the category of pressuring you or make you feel a type of way like you're being buttered up just so they can make a sale. In the past year i was involved in 2 accidents and was not looking forward to going through the process of searching for a car again. I am glad that i decided to go to carmatch. The whole team that works there are friendly and easy going - especially the owner Hugo. Carmatch is one of the last dealerships out there that ensures you that you’re confident with your purchase.They are so professional and there was no pressure at all- he offered everything so you don’t even have to be in that awkward situation where you feel like you have to bargain and fight for a good deal. I am extremely content with my purchase and even happier knowing that my money is going to a good honest business unlike all the other shady dealerships out there. They treat you good here. I highly recommend this place to anyone that needs a vehicle to come check this place out before you go anywhere else- this is how it should be when buying anything. Thank you again hugo!!

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Had a great experience at Car Match Auto Group Burnaby. The staff just seemed to be so knowledgeable about the car and were very polite and respectful in giving me a helping hand buying my second car. Would recommend to my friends and family. Thank you for the business!

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Can't say enough good things about this dealership. There was no pressure in buying any car here. I forgot the salesperson name but he was very thoroughly with explaining the vehicle as well. The business office did an excellent job of getting me approved for my dream car. Thank you Michael you were great! Would definitely recommend to friends and family. Coming back here again for my next car!

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Bought myself a 2019 Mercedes. It was almost brand new in show room condition was very happy with the customer service. Jonathan and Hugo were great to deal with. Bought my son his first car at their coquitlam location as well.

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Actually, I like to change cars. Over 10 years in BC area, I had many different brands of Cars from US, Europe, Japan. Some of them were good and some of them were not so good in terms of price and satisfaction for quality of car. Just so, so...

I was looking for nice and handy car for 2 and 3 months. And I just remembered last deal I made with Hugo(CEO). I sold my old GLK to Hugo with much better price than other dealers.
Therefore, I visited Car Match without any huge expectation.

After listening my buying check list, Hugo recommended a few cars which meets my requirements.
And when I drove one of his recommended cars, E300. I fell in love with this car right away. The condition and price of this car was unbelievable.

I drove it for 4 days now. The more I drove my new car, the more I feel happy.

I strongly recommend this dealership than others.
I am very sure that I will be back to this dealership again.
Thank you so much, Hugo.
Please keep in touch.

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Although I did not end up buying a car from here (it came down to either the car from here or another one from elsewhere), I have nothing but good things to say about my experience shopping for a car here. Hugo and his staff were very helpful and accommodating!

When it came to checking out the car, taking it for a very thorough test drive, reviewing the car's documents and records, and having the car dropped off and picked up from my mechanic in Vancouver for an inspection, Hugo and his staff gave great and professional service every step of the way.

When I had to break the news to Hugo that I wouldn't be buying the car he was very gracious and professional, and he wished me well with my next car.

If only more car sales people could be that professional! (I've had a very bad experience in the past with a car salesperson who DID NOT respond well to rejection!)

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I wasn't able to buy a car on them as (Burnaby)they currently have lots of European/German cars but not much japan brand. There is one car I was able to test drive but decided not to buy it. But I tell you, if you want a better laid back environment to buy used cars, this is one of the best dealers to go and check out.

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I'm super satisfied with my purchase here at CarMatch. The car was in great condition with full service records. Jason was very patient with me.
I had alot of questions, he is quite knowledgeable. Their business manager Michael was also a pleasure to deal with. He was very polite and transparent with explaining how the financing worked. 2 THUMBS UP for CarMatch. I will be back for another purchase!! :)

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Came to this dealership a few months ago, couldn't find the car I was lookin for. However, recently stopped by and found my dream car. The sales process was great. The salesmen wasn't pushy at all took the time to show me everything and was very courteous. The finance process took only a few minutes and I was approved at the door. Thank you so much for my brand new car. 5 stars is an understatement!

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